Sending A File For Analysis

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If you are unsure that a file detected by Trojan Remover is actually Malware you may wish to send a copy to Simply Super Software for further analysis. The file should be placed in a zip file password-protected with the password infected. Details of how to do this are below.

Then send the file as an email attachment to submit@simplysup.com with the subject 'File For Analysis'.

When sending the email, please be sure to include:

1)	an email address where you can be contacted

2)	details of why you believe the file to be infected

Note: if you are going to send the sample via Yahoo or Google Mail, then you should change the file extension of any executable file (e.g. .exe, .com, .scr) to something else (e.g. .ex0, .co0, .sc0) before placing it in the zipfile, otherwise these email providers will prevent the email from being sent.

Creating a password-protected zip file

If you have Windows XP or later
1. Using Windows Explorer, locate the first file you want to zip.
2. Right click on the file and select "Send To" and "Compressed (zipped) Folder".
3. Right click any other files you want to compress and select "Copy".
4. Right click on the compressed folder and select "Paste". The copied files will be compressed and pasted in.
5. Right click on the file and select "Explore".
6. In "File" select "Add a Password". Enter the password infected and confirm the password.

If you have an earlier version of Windows

1.	Download a zip utility. An evaluation version of WinZip is available free from www.winzip.com. Other utilities are available from: http://www.freedownloadscenter.com/utilities/Compression_and_Zip_File_Utilities - the instructions below are for WinZip.

2.	Using Windows Explorer, locate the first file you want to zip.

3.	Right-click on the file and select "WinZip" and "Add to Zip File".

4.	In "Add to Archive" enter the path and name you want your zip file to have.

5.	Click "Password" and enter the password infected

6.	Click "Add".

7.	If you wish to add other files, on the WinZip window that appears, click "Add" and select any other files you want to add to the zip file.

8.	When you have finished adding files, select "File" and "Close Archive". The zip file is now ready for sending.